Some thoughts on the “I can get it down to two answers and then I am stuck” problem.” I hear this over and over, and If this sounds like something you might say, it might be useful to turn your attention away from the answers, back to the stem of the question.
Claire is William’s supervisor in a large urban nursing home. He has been working there for 3 months and is well-liked by other staff. She encourages him to raise issues that are important to him, but he says that everything is going well, and he doesn’t have much to talk about. Claire realizes he may be anxious about discussing his work and disclosing some concerns. She is concerned about his reluctance to discuss his work, feeling frustrated that she cannot be helpful to him or have a clear idea of his skills and knowledge. She should next:
A) Inquire about his work to his peers and residents on the floor he is assigned to.
B) Model use of supervision by discussing some of her own recent experiences and learning processes.
C) Remind him that supervision is confidential and can be helpful in his work.
D) Let him know that his ability to present his work is one aspect of his work that will be evaluated as part of his job description.
In this question the key is contained in the supervisor’s understanding of his resistance to sharing information about his work: “ Claire realizes he may be anxious about discussing his work and disclosing some concerns.” If this is ignored, then “D” is a possible answer. “C” is giving him reassurance which is not likely to touch the source of his anxiety. So, if she is trying to effect a change believing that she has to address his anxiety, then “B” is the best fit. The questions are constructed very deliberately. You should consider that each part of it is there for a reason. Carefully reading the stem of the question is the first essential step to unlocking the issue the question is written to illustrate.
I hope this is helpful. You can also find several more “Test Tips” video segments on Passitpro’s Facebook page and lots of practice questions as well. I am interested in hearing from you with other questions or concerns about the license exam that I might address in future articles. You can reach me at firstname.lastname@example.org or www.passitpro.com