Can a person see one of the physicians on a telehealth visit?
- No - visits with the physicians require typical in-person visits at this time.
How does this work? Where do you see the person?
- People who wish to are always welcome to see us in-person for mental health services. Many Deaf people have a video phone in their home, a platform regulated by the Federal Communications Commission (and HIPAA compliant) so Deaf people can make phone calls with anyone. If a person has a videophone in their home (or access to one), we can schedule telemental health visits from our offices to the home.
Does it matter what insurance the person has?
- No - we have a Medicaid match grant through the Michigan Department of Health and Human Services that funds telemental health visits, so we do not bill insurance for those services at this time. In-person visits may be billed to insurance as typical. We welcome referrals for Medicaid, but no person will be turned away for service based on insurance.
I am from a local CMH several hours away and I have a person who needs intensive services, are you able to assist?
- Our program is designed to treat people with mild-moderate mental health/behavioral health concerns that would typically be treated in-person in a primary care/family medicine clinic. We are more than happy to assess needs and to consult how you can provide effective treatment in your own agency/community for any person.
Is there any reason you will not see a person for telemental health visits? Will you see children and adolescents?
- Each person is assessed on a case-by-case basis to assess fitness for our program. In general, we consider people in the following categories not a good fit for our program (but again we are always willing to discuss and to consult) people who live outside of Michigan, people under age 15, people who we cannot manage a safety plan from afar (active suicidal ideation, active hallucinations/psychosis, active domestic violence in the home, etc), people with cognitive disabilities or condition that makes full informed consent and participation in telemental health visits challenging.
Does Michigan Medicine take over medication management of the person? And what is “Michigan Medicine?” Are you “UM Health System?”
- No- the medication management/ medical care is still managed by the person’s local primary care provider. Michigan Medicine was formerly known as, “University of Michigan Health System,” yes. We have been known as Michigan Medicine since early 2017.
I have a staff of clinicians and providers and I would like to offer the opportunity for them to ask more questions. Will you come visit our program to talk more about what you have to offer?
- Of course! Please contact us above or at firstname.lastname@example.org to plan a good time for a visit!